Complaints Policy

We want every job to go right. If something didn't, tell us and we'll work to fix it.

How to Raise a Concern

• Email: help@radon-mitigation-york-pa.net with "Complaint" in the subject line
• Phone: (717) 714-3616

Please include your name, address, the date of service and what went wrong. Photos of the system or a copy of your test result help.

What Happens Next

1. We confirm we got your complaint within 2 business days.
2. We look into it, which may include a visit or a re-test.
3. We tell you what we found and how we'll fix it, usually within 10 business days.

If You're Still Not Satisfied

You can contact the Pennsylvania Department of Environmental Protection Radon Division at 800-237-2366, which certifies radon testers and mitigators in Pennsylvania. You can also contact the Pennsylvania Attorney General's Bureau of Consumer Protection.